This Policy provides information about how we use and share personal data relating to physical entities who contact us with an enquiry, request or complaint. It covers the following topics:
- Who we are and how you can contact us
- What we use personal data for
- What kinds of personal data we use, and where we get it from
- What our legal grounds for handling personal data are
- Who we share the personal data with
- Where the personal data is stored and sent
- How long the personal data is kept for
- Who you can complain to if you are unhappy about the use of your personal data
- Whether the personal data is used to make decisions about you or to profile you
1. WHO WE ARE AND HOW YOU CAN CONTACT US
We are Artemis Credit Bureau Ltd, a limited company registered in Cyprus under registration number ΗΕ 240932 having its registered office at 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia.
You can contact us about issues relating to personal data, including the contents of this notice, by any of the following methods:
Post: 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia
Email: [email protected]
Telephone: 22 454777
2. WHAT WE USE PERSONAL DATA FOR
This section explains the purposes for which we process personal data about you. More details about the types of personal data that we might use for these purposes can be found in section 3 below.
Dealing with your request
We will use your personal data to deal with your request.
The kinds of request that we typically deal with include requests for access to personal data, or correction of information of personal data that we hold.
Identity verification
When you contact us we will often need to establish that you are who you say you are. This is necessary in order to ensure that we don’t provide your personal information to people who shouldn’t have access to it.
Legal and regulatory purposes
We may use your personal data for legal and regulatory purposes. For example, this might include responding to complaints or enquiries from you or a regulator about how we have handled your enquiry or used your personal data.
3. WHAT KINDS OF PERSONAL DATA WE USE, AND WHERE WE GET IT FROM
We obtain and use information from various different sources. These are summarized in the following table:
4. WHAT OUR LEGAL GROUNDS FOR HANDLING PERSONAL DATA ARE
This section explains the basis on which we process your personal data when dealing with your enquiries or applications.
Compliance with a legal obligation
The General Data Protection Regulation (EU) 2016/679 (GDPR) allows us to use your personal data where necessary in order to comply with legal obligations that apply to us. This means that if you make a request that we are legally required to deal with or respond to, we will use your personal data on this basis in order to comply with that requirement.
5. WHO WE SHARE THE PERSONAL DATA WITH
If your request relates to data which has been supplied to us by a bank or a credit acquiring company, we will often need to provide your personal data to that Banks so that your request can be properly handled. For example, if you dispute the accuracy of an information in your Credit Report we will contact the bank or the credit acquiring company which provided us with that information in order to check whether it is correct.
6. WHERE THE PERSONAL DATA IS STORED AND SENT
Your data will only be stored in Cyprus.
7. HOW LONG THE PERSONAL DATA IS KEPT FOR
We will keep your personal data for as long as we are handling your request and for an additional period of up to 5 years from when we have completed it. The personal data is kept for the additional period of time in case you or a regulator have any enquiries about how we have dealt with your request, and to prove that we have dealt with your request properly.
8. WHO YOU CAN COMPLAIN TO IF YOU ARE UNHAPPY ABOUT THE USE OF YOUR PERSONAL DATA
We try to ensure that we deliver the best levels of customer service but if you are not happy, you should make contact so that we can investigate your concerns. Please contact us using these details:
Post: 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia
Email: [email protected]
Telephone: 22 454777
You also have the right to lodge a complaint to the Cyprus supervisory authority, the Commissioner for the Protection of Personal Data.
9. WHETHER THE PERSONAL DATA IS USED TO MAKE AUTOMATED DECISIONS ABOUT YOU OR TO PROFILE YOU
We do not use automated decision-making or profiling in relation to your personal data.