Frequently asked questions

In order to serve the interested parties in exercising their right of access, correction and restriction of data, Artemis Credit Bureau has a Customer Service Office which receives the relevant applications and responds to them in writing, in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679. To exercise your right of access as an individual you need to fill in the application form for the provision of information, available in our Customer Service Office and online on our website.

Please note that, once a year, you may exercise your right of access information free of charge. Any subsequent applications carries a (ten) 10 euros fee. The original application must be submitted either in person or by post to the offices of Artemis Credit Bureau, duly completed and signed.

In order to assist the interested parties in exercising the right to correct information/dispute credit score, Artemis Credit Bureau has a Customer Service Office, which receives the relevant requests and responds to them in writing.

To exercise your right to correct the information /dispute credit score kept in Artemis data exchange mechanism the following are required:

• Application form to correct information/dispute credit score, available at the Customer Service Office or online on our website.
• Supporting documents relating to the specific correction you require.

Please note that the exercise of your right to correct data/dispute credit score is free of charge.

The original application along with the necessary supporting documents should be filed either in person or by post to the offices of Artemis Credit Bureau.

If your request concerns the correction of your data, Artemis Credit Bureau will then forward your application to the data provider for investigation.

Once, Artemis Credit Bureau is informed by the data provider that the investigation of your request has been completed, it will inform you accordingly.

If the request concerns a dispute over your credit score, then the verification and/or review of the credit score will be examined by Artemis Credit Bureau personnel specialized in Credit Scoring, who will be able to confirm to you whether or not your Credit Score is correct.

In order to serve the interested parties in exercising the right to restrict the processing of their personal data, Artemis Credit Bureau has a Customer Service Office, which receives the relevant requests and responds to them in writing. To exercise your right to restrict the processing of your data in the Registry, the following are required:

• An application for data correction/dispute credit score, available at the Customer Service Office or online on our website. Along with your application for data correction/dispute credit score, you may also apply for restriction of processing of personal data, in which case you need to submit the relevant documentation to the Customer Service Office.

Please note that the exercise of your right for restriction of processing of your personal data/dispute credit score is free of charge.

If your request concerns the correction of your data, Artemis Credit Bureau will then forward your application to the data provider for investigation.

Once, Artemis Credit Bureau is informed by the data provider that the investigation of your request has been completed, it will inform you accordingly.

If the request concerns a dispute over your credit score, then the verification and/or review of the credit score will be examined by Artemis Credit Bureau personnel specialized in Credit Scoring, who will be able to confirm to you whether or not your Credit Score is correct

Any recipients of your personal data are notified that your data provided is under restriction of processing.

For your best servicing, please make sure you have with you your Identity card or driving license, in physical or digital form, via the Cyprus Government’s official application ‘Digital Citizen’, or your passport (for foreigners). Depending on your request (application for information access or information correction) you will need to present the relevant supporting documents.

For any additional information you may need, please contact the Customer Service Office.

You may use your driving licence provided it carries a photograph of you, along with your ID number.

Exercising your right to access, correct/dispute credit score and restrict the processing of information is free of charge. For any subsequent applications for access to information within the same calendar year there is a fee of 10 (ten) Euros.

We only reply to such requests in writing and following the submission of the “Application to Provide Information-Physical Entity”

This is not possible. As per our standard procedure, Credits Reports are sent by post via registered mail with advice of delivery only. Alternatively, you may collect it in person from our offices.

77 Strovolou Avenue
Office 501
2018 Strovolos
Nicosia
Cyprus

Working hours: 08:00 – 15:00, Monday to Friday.
Tel: +357 22 454777
Fax: +357 22 420135

Artemis Credit Bureau Registry is located in Cyprus and no information is sent abroad.

Yes, loan guarantors and security providers are included in the Artemis data exchange mechanism.

Based on the provisions of the relevant Directive of Central Bank of Cyprus and the relevant data retention rules in the Artemis data exchange mechanism, the specific credit facility that you have settled will appear as closed in the Credit Report during the next monthly update of the Artemis data exchange mechanism. Monthly updates are taking place on the eleventh (11th) business day of the month that follows the one in which the credit facility settlement/ release from has occurred. After a period of three (3) years for Debtors/ Co-debtors or one (1) year for Guarantors/Security providers from the date of repayment of the credit facility, this data will be deleted from your Credit Report.

Data deleted from the Credit Report are retained in a separate file exclusively for the purpose of defending legal claims, by such means, manner, type or form as determined by the Commissioner for Personal Data Protection, for a period not shorter than the limitation period applicable to actionable rights, as determined from time to time by the relevant law.

Based on the provisions of the Central Bank of Cyprus Directive on the Operation of a System or Mechanism for the Exchange, Collection and Provision of Data (‘Directive’), bankruptcy information will no longer be included in an Individual’s Credit Report after a period of three (3) years from the date on which the said individual has been reinstated.

As per the Central Bank of Cyprus Directive on “Τhe Operation of a System or a Mechanism for the Exchange, Collection and Provision of data Directive” which governs the operation of Artemis data exchange mechanism, Artemis data exchange mechanism is updated monthly, at the last working day of each month. More specifically, data by the banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies are submitted to Artemis Credit Bureau no later than the 10th working day of each month.

The update of the Artemis data exchange mechanism with data from other sources such as the Central Information Registry on issuers of dishonored cheques and the Bankruptcy Registry is more frequent.

The Credit Score, as well as the information and data provided through the ARTEMIS Data Exchange Mechanism to the recipient, are intended solely for supporting purposes. Under no circumstances do they require or oblige the recipient to proceed with or refrain from any financial transaction. The assessment of each case and the decision to proceed with any financial transaction are made exclusively by the recipients of such information.

As per the Business of Credit Institutions Laws, the “Purchase of Credit Facilities and Related Matters” Law and the Central Bank of Cyprus Directive titled “Τhe Operation of a System or a Mechanism for the Exchange, Collection and Provision of data”, recipients of the information are all the banks, branches of credit institutions operating in the Republic of Cyprus, Credit Servicers and Leasing Companies.

With regards to Registry of credit facilities, Lawsuits and Court Decisions, Issuers of Dishonoured cheques and Bankrupted entities, the legal basis for the processing of personal data collected by the Artemis Credit Bureau is its legal obligation resulting from the Business of Credit Institutions Laws, the “Purchase of Credit Facilities and Related Matters” Law and the Central Bank of Cyprus Directive titled “Τhe Operation of a System or a Mechanism for the Exchange, Collection and Provision of data Directive”

Pursuant to Article 14 of the General Data Protection Regulation (GDPR), Artemis is exempted from the obligation to inform the data subjects for the processing of their personal data because the processing arises from a legal obligation.

In order to serve interested parties for accessing the company’s data, Artemis Credit Bureau has a Customer Service Office, which receives the relevant requests and responds to them in writing.

For the access to the Registry, the following are required:

• Legal Entity access application, available at our Customer Service Office or online on our website.
• Company stamp
• Certificate of Directors and Secretary issued in the past 12 months
• Resolution of Directors for appointing a Physical entity as a legal and authorized representative of the company signed by all Directors and the Company Secretary. Signatures on this document must be certified by a Certifying Officer.

The representative mentioned in the written Resolution of the Directors, must present their Identity card or Passport (for foreigners). Exercising the right to access information carries a fee of ten (10) Euros.

The original application along with the necessary supporting documents should be delivered either in person or by post to the offices of Artemis Credit Bureau.

To support the company’s representative in correcting information, Artemis Credit Bureau’s Customer Service Office receives such requests and replies in writing.

As a legal entity in order to correct information kept in the Artemis data exchange mechanism, the following are required:

• Legal Entity information correction application, available at our Customer Service Office or online on our website.
• Supporting documents concerning the particular correction you are applying for.
• Company stamp
• Certificate of Directors and Secretary issued in the past 12 months
• Resolution of Directors for appointing a Physical entity as a legal and authorized representative of the company signed by all Directors and the Company Secretary. Signatures on this document must be certified by a Certifying Officer.

The representative mentioned in the resolution of Directors, must present his Identity card or passport (for foreigners).

Please note that the request to correct information is free of charge.

The original application along with the necessary supporting documents should be delivered either in person or by post to the offices of Artemis Credit Bureau.

If the request concerns the correction of your company’s data, Artemis Credit Bureau subsequently will then forward the application to the Data Provider for investigation.

Once, Artemis Credit Bureau is informed by the data provider that the investigation of your request has been completed, it will inform you accordingly.

If the request concerns a dispute over your company’s credit score, then the verification and/or review of the credit score will be examined by Artemis Credit Bureau personnel specialized in Credit Scoring, who will be able to confirm to you whether or not the Credit Score is correct.

You may use your driving licence provided it carries a photograph of you, along with your ID number.

Legal entities wishing to access their information in the Registry will have to pay a ten (10) Euros fee. The request to correct information is fulfilled at no cost.

We only reply to such requests in writing and following the submission of the “Application to Provide Information-Legal Entity” along with the necessary supporting documents.

No this is not possible. As per our standard procedure, Credit Reports are sent via registered mail. Alternatively, you may collect your Credit Report in person from our offices.

77 Strovolou Avenue
Office 501
2018 Strovolos
Nicosia
Cyprus

Working hours: 08:00 – 15:00, Monday to Friday.
Tel: +357 22 454777
Fax: +357 22 420135

Yes, loan guarantors and security providers are registered in Artemis data exchange mechanism.

Based on the provisions of the relevant Directive of Central Bank of Cyprus and the relevant data retention rules in the Artemis data exchange mechanism, the specific credit facility that your company has settled will appear as closed in the Artemis data exchange mechanism in its next update. Monthly updates are taking place on the eleventh (11th) business day of the month that follows the one in which the credit facility settlement/ release from has occurred. After a period of three (3) years for Debtors/ Co-debtors or one (1) year for Guarantors / Security Providers from the date of repayment of the credit facility, this data will be deleted from the Credit Report.

Data deleted from the Credit Report are retained in a separate file exclusively for the purpose of defending legal claims, by such means, manner, type or form as determined by the Commissioner for Personal Data Protection, for a period not shorter than the limitation period applicable to actionable rights, as determined from time to time by the relevant law.

As per the Central Bank of Cyprus Directive on “Τhe Operation of a System or a Mechanism for the Exchange, Collection and Provision of data Directive” which governs the operation of Artemis data exchange mechanism, Artemis data exchange mechanism is updated monthly, at the last working day of each month. More specifically, data by the banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies are submitted to Artemis Credit Bureau no later than the 10th working day of each month.

The update of the Artemis data exchange mechanism with data from other sources such as the Central Information Registry on issuers of dishonored cheques and the Bankruptcy Registry is more frequent.

The Credit Score, as well as the information and data provided through the ARTEMIS Data Exchange Mechanism to the recipient, are intended solely for supporting purposes. Under no circumstances do they require or oblige the recipient to proceed with or refrain from any financial transaction. The assessment of each case and the decision to proceed with any financial transaction are made exclusively by the recipients of such information.