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Your credit profile can determine your present and future

Find out exactly what your Credit Report is

Credit Report is the reflection of your credit profile, by recording all your credit facilities to financial institutions and credit acquiring companies, as an individual or a business. This is a detailed report that presents your overall financial behavior. That is, whether you successfully fulfil your financial obligations to your creditors or not.

Credit facilities can be loans, credit cards, current accounts with a limit, letters of guarantee. The Credit Report shows both your own credit facilities and those of another borrower, which you have guaranteed, as well as the institutions they come from. Your listing as bankrupt or as an issuer of an dishonoured cheque is also presented.

Part of the Credit Report is the credit rating (Credit Score), a numerical value assigned to you based on your current and past transactional behavior resulting from your data maintained in the ARTEMIS Data Exchange Mechanism.

Credit Report
Sample for
Individuals & Businesses

Sample for Individuals Sample for Businesses

The importance of a Credit Report in the modern market

With the current complexity and the conditions of the modern market, the Credit Report of a consumer is a very important tool for financial institutions, since based on this, the creditworthiness of the borrower and consequently the credit risk taken by the credit institution in the case of a loan, can be assessed.

Take control of your Credit Report

Knowing your financial profile through your Credit Report can be crucial for making informed decisions and achieving your financial goals.

Individuals

If you are an individual and intend to apply for a new credit facility, or if you believe that your financial behavior as a borrower can be improved and you want to know the full picture of your credit profile, Artemis Credit Bureau can provide you with your Credit Report upon request.

To Obtain your Credit Report:

Print out and fill in the form below “Application to Obtain Credit Report – Individuals”. Send it to us via post, courier or return it to our offices in person.

Application to Obtain Credit Report – Individuals

To Correct your Personal information / Dispute your Credit Score:

Print out and fill in the form below ”Application to correct information for Individuals/ Dispute Credit Score”. Send it to us via post, courier or return it to our offices in person.

Application to correct information / Dispute Credit
Score – Individuals (PDF)

Individuals can request a free Credit Report once a year.

Businesses

If you are a business and you are planning to apply for a new credit facility, or if you think your financial behavior as a borrower can be improved and you would like to be informed about the full picture of your credit profile, Artemis Credit Bureau can provide you with the Credit Report upon request.

To Obtain your Business / Legal Entity Credit Report:

Print out and fill in the form below “Application to Obtain Credit Report – Business / Legal Entity”.

Application to Obtain Credit Report – Business / Legal Entity (PDF)


Apply through a personal visit to the Customer Service Office of the Artemis Credit Bureau

Along with the completed original form “Application to Obtain Credit Report Business / Legal Entity”, you must also submit:

  • The Certificate of Directors and Secretary of the Company
  • The Resolution of Directors for appointing a Physical Entity as a legal and authorized representative of the Company, signed by all the Directors and the Secretary. Signatures must be certified by a Certifying Officer
  • A fee of ten (10) Euros

By presenting the above documents along with your Identification document, you receive the Credit Report of the company on the spot.


Apply by post or courier to the Customer Service Office of the Artemis Credit Bureau

Along with the completed original form “Application to Obtain Credit Report Business / Legal Entity”, you must also submit:

  • The Certificate of Directors and Secretary of the Company
  • The Resolution of Directors for appointing a Physical Entity as a legal and authorized representative of the Company, signed by all its Directors and Secretary. Signatures must be certified by a Certifying Officer
  • A fee of ten (10) Euros

The Credit Report of the Company is sent to the representative of the Company in the post via registered mail.


To Correct your Business / Legal Entity information / Dispute your Credit Score:

Print out and fill in the form below ”Application to Correct information / Dispute Credit Score for Business / Legal Entity”.

Also please supply:

  • The Certificate of Directors and Secretary of the Company
  • The Resolution of Directors for appointing a Physical Entity as a legal and authorized representative of the Company, signed by all its Directors and Secretary. Signatures must be certified by a Certifying Officer

Send it to us via post, courier or return it to our offices in person.

Application to Correct information - Dispute Credit Score for Business / Legal Entity (PDF)

Businesses can request a Credit Report at a fee of €10

FAQ's

  • Credit Report – what is it?

    Your Credit Report is a reflection of your credit profile through the recording of your facilities with the banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies, whether you are an individual or a business. It is a detailed report of your overall financial behaviour.

  • What kind of information is included in the Credit Report and where does it come from?

    Artemis Credit Bureau keeps a data exchange mechanism solely relating to the financial behaviour of individuals and legal entities; it includes the following categories of information:

    • Data used to identify individuals and companies, such as the ID card number, passport number, company registration number, name & surname, company name, date of birth and address. This kind of information is collected from banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers, Leasing Companies, the Management of the Central Information Registry and the Department of Insolvency.
    • Credit Scoring
    • Credit facilities received from banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies. The term "credit facilities" refers to fixed-maturity loans, current accounts with overdraft limits, credit cards, current accounts without overdraft limit but with debit balance greater than 200 euro, factoring, hire purchase, letters of guarantee and letters of credit.
    • Lawsuits, Arbitrations and Court Decisions, which concern credit facilities by banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies.
    • Entries for issuers of dishonored cheques received by the Management Committee of the Central Information Registry (CIR).
    • Bankruptcies received by the Department of Insolvency.
    • Liquidations of Companies received by the Department of Insolvency.
  • How does my Credit Report help me?

    Your Credit Report helps you to prudently manage your financial transactions and to make informed decisions on your financial matters. Your Credit Report serves as a guide allowing you to navigate with safety, investing in your present and future.

  • How can I receive my Credit Report/ company’s Credit Report?

    The Customer Service Office of Artemis Credit Bureau receives and replies in writing to requests from individuals or legal entities wishing to access their data.

    Individuals – to exercise your right to access information you need to fill in and submit the original “Application to Provide Information-Physical Entity”, available at our Customer Service Office or online on our website.

    Exercising your right to access your information once a year is free of charge. Any subsequent requests within the next 12 months carries a (ten) 10 Euros fee.

    Legal entities - to access your information you need the following:

    • Completed the original “Application to Provide Information-Legal Entity”, available at our Customer Service Office or online on our website.
    • Company stamp
    • Certificate of Directors and secretary issued in the past 12 months
    • Resolution of Directors for appointing a Physical entity as a legal and authorized representative of the company. This document needs to be signed by all Directors and the Company Secretary. Signatures on this document must be certified by a Certifying Officer.

    The representative mentioned in the written Resolution of the Directors, must present his Identity card or passport (for foreigners).

    Accessing information for a Legal Entity carries a fee of ten (10) Euros.

    The original application along with the necessary supporting documents should be delivered either in person or by post to our offices.

  • How long is information kept in Artemis data exchange mechanism?

    Information collected from banks, branches of credit institutions operating in the Republic of Cyprus, Credit Purchasers, Credit Servicers and Leasing Companies are retained as outlined below:

    • Demographic Data: for as long as there is information about the physical or legal person concerning credit facilities, Lawsuits / Court Decisions.
    • Credit Facilities:
      • Open Credit Facilities: A credit facility is displayed as open for as long as its repayment is pending
      • Closed Credit Facility: A credit facility is displayed as closed for three (3) years for Debtors/Co-debtors or for one (1) year for Guarantors/Security providers from the date of its full repayment.
    • Lawsuits/ Court Decisions (Legal Measures):
      • Open Legal Measures: A legal measure is displayed as open for as long as a debt is outstanding towards banks, branches of credit institutions operating in the Republic of Cyprus, credit services and leasing companies in relation to the specific legal measure.
      • Closed Legal Measures: A legal measure is displayed as closed for three (3) years for Debtors / Co-Debtors and for one (1) year for Guarantors / Security providers from the date of repayment of the credit facility to banks, credit acquiring companies, credit services and leasing companies, in relation to the specific legal measure.
    • Central Information Register information is received daily and is maintained as per the Central Bank of Cyprus regulations/rules.
    • A reference to bankruptcy or discharge by operation of law is included in the content of the customer's overall profile report for three (3) years from the date of discharge.
    • Data deleted from the Credit Report are retained in a separate file exclusively for the purpose of defending legal claims, by such means, manner, type or form as determined by the Commissioner for Personal Data Protection, for a period not shorter than the limitation period applicable to actionable rights, as determined from time to time by the relevant law.

  • Why hasn’t Artemis Credit Bureau informed me of any records kept on me?

    Pursuant to Article 14 of the General Data Protection Regulation (GDPR), Artemis is exempted from the obligation to inform the data subjects for the processing of their personal data because the processing arises from a legal obligation.

  • How can I correct data/dispute credit score about me/my company that are kept in Artemis data exchange mechanism?

    The Customer Service Office of Artemis Credit Bureau receives and replies in writing to requests from individuals or legal entities wishing to correct their data.

    Individuals – to exercise your right to correct the data/dispute credit score kept in file the following are required:

    Application to correct information/dispute credit score regarding a physical person; form available at Customer Service Office or online on our website.

    • Supporting documents relating to the specific data correction/dispute credit score you require.

    Correcting information/disputing credit score for individuals is free of charge.

    The original application along with the necessary supporting documents should be delivered either in person or by post to our offices.

    If the request concerns the correction of your data, Artemis Credit Bureau subsequently will then forwards the application to the Data Provider for investigation.

    Once Artemis Credit Bureau is informed by the data provider that the investigation of your request has been completed, it will inform you accordingly.

    If the request concerns a dispute over your company’s credit score, then the verification and/or review of the credit score will be examined by Artemis Credit Bureau personnel specialized in Credit Scoring, who will be able to confirm to you whether or not the Credit Score is correct.

    Legal Entities – to exercise you right to correct your information/dispute credit score, the following are required:

    Completed the original “Application to Correct Information/dispute credit score-Business/Legal Entity”, available at our Customer Service Office or online on our website.

    • Supporting documents concerning the particular information correction you are applying for.
    • Company stamp
    • Certificate of Directors and Secretary issued in the past 12 months
    • Resolution of Directors for appointing a Physical entity as a legal and authorized representative of the company signed by all Directors and the Company Secretary. Signatures on this document must be certified by a Certifying Officer.

    The representative mentioned in the written Resolution of the Directors, must present his Identity card or passport (for foreigners).

    Correcting information/disputing credit score for a legal entity is free of charge.

    The original application along with the necessary supporting documents should be delivered either in person or by post to our offices.

    If the request concerns the correction of your company’s data, Artemis Credit Bureau subsequently will then forward the application to the Data Provider for investigation.

    Once Artemis Credit Bureau is informed by the data provider that the investigation of your request has been completed, it will inform you accordingly.

    If the request concerns a dispute over your company’s credit score, then the verification and/or review of the credit score will be examined by Artemis Credit Bureau personnel specialized in Credit Scoring, who will be able to confirm to you whether or not the Credit Score is correct.

  • What is a Credit Score?

    Credit Score means the numerical value assigned to you from 1 to 671, according to the information resulting from your data maintained in the ARTEMIS Data Exchange Mechanism, for the purpose of categorizing you on a credit rating scale and determining the probability of defaulting on your financial obligations.

  • How is my Credit Score calculated and how does it affect my financial picture?

    Your credit score is calculated using a mathematical model that incorporates data regarding your current financial situation, past transaction behavior and the composition of your credit portfolio. All the aforementioned information is presented in your credit report to provide you with a comprehensive view of your credit profile. The credit score is dynamic and subject to change whenever the data concerning you, changes.

    For purposes of transparency, your Credit Score is accompanied by the three (3) main factors that determine it, which you can correlate with the data in your Credit Report. Indicative factors that can affect your Credit Score are the following:

    • High credit limit utilization
    • Frequent delays in loan installment payments
    • One or more accounts subject to debt restructuring measures
    • Frequent exceeding of credit limits
    • Significant number of active loans

    The Credit Score has a subsidiary role. The ARTEMIS Data Exchange Mechanism does not carry out an assessment, judgment or other evaluation. The evaluation of the generated Credit Score is carried out exclusively by the recipient of the data, namely the banks, credit management companies and leasing companies, for the purposes of co-evaluating, with the other data they have, the creditworthiness of the customer as part of the process they follow and based on their internal Risk Management Policy, with the ultimate aim of making a decision on a credit facility. Therefore, the specific rating assigned in any given instance does not, in itself, determine whether or not a loan or credit facility is granted.

  • Who has access to my Credit Score?

    The Credit Score is part of your Credit Report as it forms part of your credit image reflecting your creditworthiness. Therefore, based on: the Laws on the Operations of Credit Institutions, the Law on the Purchase and Sale of Credit Facilities and Related Matters, the Law on Credit Administrators & Credit Purchasers & Related Matters and the Directive of the Central Bank of Cyprus on the Definition of the Operation of a System or Mechanism for the Exchange, Concentration and Provision of Data Licensed Credit Institutions, branches of credit institutions operating in the Republic, credit facility managers and leasing service providers have access to your Credit Score.

  • How can I find out my Credit Score?

    You can find out your Credit Score by submitting an original Information Request to the Artemis Credit Bureau Customer Service Desk. Both your Credit Score and your past and current transactional behavior, on which your Credit Score is based, are presented in your Credit Report in order to have a complete picture of your credit profile.

  • Why do I need to know my Credit Score?

    A Credit Score helps you as a borrower to have a more complete picture of your credit image and your creditworthiness.
    By knowing your Credit Score and the main factors that affect it, you can take actions to improve it, while also improving your credit image. This way you are better prepared before you submit, for example, an application for a loan or a credit card.

  • Is there a possibility that I may not have a Credit Score?

    Yes. You may not have a Credit Score for various reasons, such as:

    • Not having credit facilities as a primary
      debtor (loans, current accounts with a limit, credit cards).
    • Having credit facilities only as a guarantor.
    • Having credit facilities as a debtor that have been granted in the last 3 months.
    • Having credit facilities as a primary debtor but these were obtained recently (within the last 3 months).
    • Having at least one credit facility as a primary debtor in default (credit facility account in arrears or terminated account).
  • What factors positively influence my Credit Score?

    Indicative factors are:

    • The timely payment of your credit facilities, i.e. the timely payment of installments.
    • The low percentage of credit limit utilization, i.e. you have a credit card but you do not use it much
    • The long duration of credit history, e.g. the longer you have an active credit facility account, or a credit card with timely repayment, the better, because it shows stability and reliability in meeting your credit obligations.
    • Different types of credit facilities (e.g. car loan, mortgage loan, credit card) show that you can effectively manage different types of credit facilities.
  • What factors negatively affect my Credit Score?

    Indicative factors are:

    • Late payments of your installments.
    • High credit limit usage, i.e. every month you approach or exhaust your credit card limit.
    • Low credit history.
    • Frequent exceeding of credit limits.
    • The existence of one or more accounts with debt settlement measures (restructuring).